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Privacy Policy, Terms of Use & Complaints Policy

Last updated: March 2025

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1. Privacy Policy

1.1 Introduction

Exercise Healthcare Australia (EHA) is committed to protecting the privacy of individuals and handling personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1.2 Collection of Personal Information

We may collect personal information, including but not limited to:

  • Name, date of birth, and contact details (phone, email, address)

  • Medical history and health-related information required for providing healthcare services

  • Payment and billing information

  • Any other information necessary to provide our services

Personal information is collected through direct interactions, online bookings, referrals, and digital forms.

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1.3 Use and Disclosure of Personal Information

Personal information is used for:

  • Providing healthcare services and managing patient care

  • Processing payments and managing accounts

  • Communicating appointment details and treatment plans

  • Complying with legal and regulatory obligations

We do not sell or rent personal information to third parties. Information may be shared with healthcare professionals, government agencies, or service providers where necessary and in compliance with privacy laws.

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1.4 Data Security

We implement appropriate security measures to protect personal information from unauthorized access, modification, disclosure, or loss. Access to personal data is restricted to authorized personnel.

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1.5 Access and Correction of Information

Individuals have the right to request access to or correction of their personal information. Requests should be directed to admin@exercisehealthcare.com.au.

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1.6 Privacy Complaints

Privacy-related complaints can be made in accordance with our Complaints Policy (see Section 3).

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2. Terms of Use

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2.1 Acceptance of Terms

By accessing and using the Exercise Healthcare Australia website (www.exercisehealthcare.com.au) or engaging with our services, users agree to comply with these Terms of Use.

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2.2 Services and Content

  • The information on this website is for general guidance only and should not be considered medical advice.

  • EHA reserves the right to modify or discontinue any services at its discretion.

  • Users should seek professional medical advice before acting on any website content.

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2.3 User Responsibilities

Users agree not to:

  • Use the website for unlawful, misleading, or fraudulent activities

  • Disrupt the website’s functionality or security

  • Provide false or misleading information

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2.4 Intellectual Property

All content, including text, graphics, and logos, is the intellectual property of Exercise Healthcare Australia and is protected by copyright laws. Unauthorized reproduction or distribution is prohibited.

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2.5 Limitation of Liability

Exercise Healthcare Australia is not liable for:

  • Any inaccuracies or omissions in website content

  • Loss, damage, or injury resulting from the use of our website or services

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2.6 Third-Party Links

The website may contain links to third-party sites. Exercise Healthcare Australia is not responsible for the content or privacy practices of external websites.

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2.7 Termination of Use

Exercise Healthcare Australia reserves the right to suspend or terminate website access if a user violates these Terms of Use.

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3. Complaints Policy

3.1 Lodging a Complaint

Exercise Healthcare Australia is committed to addressing concerns promptly and fairly. Complaints can be submitted through the following channels:

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3.2 Complaint Handling Process

  • Acknowledgment: Complaints will be acknowledged within three business days.

  • Investigation: All complaints will be reviewed, and necessary information will be gathered.

  • Resolution: Efforts will be made to resolve complaints within 30 business days. If additional time is required, the complainant will be informed.

  • Outcome Notification: A written response will be provided outlining the outcome and any actions taken.

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3.3 Confidentiality and Fairness

All complaints will be handled confidentially, and only relevant staff will have access to complaint details.

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3.4 External Review

If the complainant is not satisfied with the resolution, they may escalate their complaint to the appropriate regulatory body.

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For any inquiries, please contact:

Exercise Healthcare Australia
Email: admin@exercisehealthcare.com.au
Phone: 1300 034 248
Address: 458 Enoggera Road, Alderley QLD 4051

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